by quidam » Thu Mar 28, 2013 1:25 pm
famedglory wrote:Minor suck from me. I just had an Etsy and Paypal claim filled against me. My store policy is it can take up to two weeks for a custom order to ship. It's pretty clearly stated but the claim is because it's been one week and the item hasn't arrived yet. The item is going to Singapore. Even if I had completed the custom item the night it was ordered and shipped next day, it would probably still take a few more days to arrive there. If the buyer doesn't remove the claim the only way for it to not escalate to a Trust and Security issue is for postal tracking confirmation, which USPS doesn't let you have on international packages and I'm not dealing with FedEx or UPS and the extra charges. So this is probably the end of me accepting international orders.
You won't get in any sort of trouble with Etsy or Paypal, will you?
People really should look at shipping policies before ordering. If they don't, I don't understand how they can put it back on you when it is clearly posted.
Today I was looking at tracking for something I purchased on Etsy. I was wondering where it was as she shipped it well over a week ago. When I looked back at her policy she states that it can take up to 45 days from the time she ships it. Oh well, that's life. I certainly wouldn't put blame on her, and she does warn people on her page.
I guess some people are a bit less understanding about how things work.
Caretaker of the Axelsen household: Aria, Annica, Aubrey, Azalea, Asher, Amelia, Alantril, Arivan, and Angora