I just had a doll store complete and ship an order I'd already canceled with plenty of notice. So now I have $150 going out the door that I wasn't planning on spending this month. They're claiming they didn't get the email in time which was utter bull because I send it just seconds after I made the order and changed my mind. They had plenty of time to read their emails before they actually went to submit the order and process it. FYI, any other time I've ordered from them it takes forever to even get them to acknowledge an order let alone begin to process it. But this one they processed and shipped at the speed of lightning apparently.
Well, I hope they enjoyed trying to pull a fast one on me because it won't happen again. I don't normally play hardball but if I can't return that doll I am going to call my credit card company and dispute the bill. I'll send it back registered if I have to so they know I made the attempt. I don't think they normally do refunds except in cases of defect so even though they messed up getting a refund out of them might be hard. Likely they'll just refuse the package. If they return it though I'm keeping it and I'm still going to have the charge removed. Either way I will have my refund and I won't be ordering from them again that's for sure.
Has this ever happened to you? Has a doll store ever just ignored that you canceled and sent out a doll you canceled on? I've actually had this happen twice now. Once with this store and once with Tonner. Tonner shipped a City Girl even though I canceled the order the second after I made it. So did this store. I feel like they must be pretty desperate for sales if they are going to do something like this. Tonner said they never even got my email canceling, never saw it, but I know they did. I got the return receipt seconds after I sent it.
These people claimed the same basically, but again, I know they got the email immediately after. They just put the order in anyway, processed it and shipped anyway. Or supposedly they shipped anyhow. I've got a tracking # but so far all they've done is notify their carrier to expect a package. They haven't actually shipped. They just made a label online. The doll is still there on the premises so yeah, they could have easily just not processed it at all from what I can tell. They just didn't want to cancel the order.
I'm betting they're trying to meet a monthly sales goal. End of the month, typical retail stuff. I've seen it happen enough in the many years I worked in retail. They just cut any order they can get in order to meet the quota. If it gets comes back as a return, oh well, they still met their sales goal, at least on paper. Burns me up though. I really feel like this was just a shady thing to do.