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Been sent the WRONG DOLL!

General discussions about dolls, new releases, doll reviews...you know, stuff that doesn't really fit in all the other categories but is strictly about dolls.


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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Fri Aug 17, 2012 2:25 pm

Yup *tips hat to Evelien*

Still no news. Not from DoA or email. Huff.
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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Sat Aug 18, 2012 8:48 am

OK, so I've got a full refund from Rose dolls - no email, no pm on DoA, no note - just a refund. I'm very confused a to what to do with the wrong doll, whether I should keep following them up about getting a replacement doll, whether I send the wrong one back... What do I do?? *hyperventilates*
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Re: Been sent the WRONG DOLL!

Postby Evelien » Sat Aug 18, 2012 9:40 am

That is pretty messed up O.o
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Re: Been sent the WRONG DOLL!

Postby kittyasauras » Sat Aug 18, 2012 2:07 pm

Just keep it, until they contact you. rofl

It's their fault they didn't tell you what to do. Just think of it as aggravation compensation. 0:-)
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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Sun Aug 19, 2012 1:11 pm

Just waiting still for any kind of message. If I don't have to return the doll I'm definitely going to sell her. She's not the doll for me.
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Re: Been sent the WRONG DOLL!

Postby Evelien » Sun Aug 19, 2012 1:13 pm

That's surreal though. Why wouldn't they want her back or at least communicate with you? This doesn't sound like correct BJD dealer behaviour at all. :-\
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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Sun Aug 19, 2012 2:15 pm

No, not at all. I'm not going to be leaving any good reviews, that's for sure.
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Re: Been sent the WRONG DOLL!

Postby Evelien » Sun Aug 19, 2012 2:19 pm

Not sure if you already said it, but did you leave another message after they sent you the refund?
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Re: Been sent the WRONG DOLL!

Postby SoapBubbles » Sun Aug 19, 2012 8:21 pm

D: That's really disappointing, even just to read about. And they didn't even discuss what they should do about the mistake with you? I hope they realize that refunding doesn't change the fact you still don't have the doll you've been anxiously waiting for.

If they still haven't contact you about it, just hold on to the doll for maybe 3-4 weeks before selling her. Waiting that much would actually be very gracious of you, and if they decide they want the doll back or something after so long it'd be 99.98% their fault for not contacting you much sooner.
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Re: Been sent the WRONG DOLL!

Postby Alopecia No Hime » Sun Aug 19, 2012 11:59 pm

That is sooo messed up in so many ways. If you plan on selling her maybe also put a WTB thread up for a Yolanda? Maybe you'll get lucky and find the person who ordered the Rena.
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