Monday is here!

[kenaiqueen]

Thanks! I plan to do some skirt refits today. And Genesis has been ordered. Haven't been paid by ebay yet, but the DH and I agreed it was okay to tap the savings and just replenish it when I do get paid. I'm not sure I'll keep the short wig for Genesis. And it will be fun to see what she names herself. I'm tempted to call her Ena.

[kenaiqueen]

And now the doll is being returned because she claims it's full of scratches. I think I've been scammed. But nothing I can do. At least they will hold her money til I get the doll back. I am livid.

[Tam I am]

...Those kind of doll don't get full of scratches very easily. I hope she didn't do something weird.

[Kirahfaye]

I hope you aren't getting a swapped doll. It's a good thing you took photos because you might need to get Ebay involved.

[kenaiqueen]

I hope you aren't getting a swapped doll. It's a good thing you took photos because you might need to get Ebay involved.

Ebay always favors the buyer. I'm pretty sure she has swapped at least the head. Not much I can do about it til I get it back, but I'm telling ebay not to return her money til I get the doll back.

[davidd]

Oh, no! I hope this wasn't a scammer who just wanted the rare alternate head sculpt.

Look the doll over very carefully when it comes back, and if you suspect a scam, like a head swap, notify eBay immediately... and hope for the best.

If you do get the original doll back, I would suggest re-listing for at least seven days, or even ten, rather than three. When I need "quick money" I do a five day listing, but for something this expensive, I would want as many people to see it as possible.

Include a few more close-up photos of the head and face in the listing. You can include up to 12 photos; for an item like this, close-up photos in addition to the pics you posted would be helpful.

Mention any flaws you are aware of, no matter how minor, in your description.

And clearly state: PRE-OWNED ITEM - OFFERED "AS IS" - RETURNS WILL NOT BE ACCEPTED! PLEASE READ ENTIRE DESCRIPTION AND SEE PHOTOS! ASK ANY QUESTIONS YOU MAY HAVE BEFORE PLACING A BID! Don't forget to check the little "no returns" box.

(I do this on ALL my listings now, and it has significantly reduced returns and complaints.)

[Kirahfaye]

Also, while it can be a pain to go through, you insured the delivery so submit a claim to the post office, too.

[SetsunaKou]

Oh no, Kenaiqueen-san!! :cries for you:

I hope the buyer just really returned your actual doll and not swapped anything out! That would be a nightmare and as you said---eBay almost ALWAYS sides with buyers. :cries:

Let's just hope and pray it's a 'simple' return. (Which stinks but it's better than being scammed entirely!)

:hugs: I'm so sorry this happened to you! You're such a great person---it's horrible for you to deal with!

[kenaiqueen]

Well, the doll is back, and while it's a possibility she swapped the head, it is an alternate/smiling face. The marks she found are almost invisible which makes me think she either wanted a 'perfect' head or she thinks she paid too much and needs the money back. I have to return the money by the 8th so I'll hold off til then while I keep looking for problems. I don't remember seeing the 'shine marks' as she put it before I sent her which makes me think she swapped, but I could be wrong. In any case, I can't prove it so I'll have to give her money back. But not today or tomorrow. I'm busy with a medical procedure tomorrow and I can't be bothered with all this crap til I get that out of the way. At least I got the doll back. And with all your good advice, davidd, I will repost her. I have to sell her or I'd just say screw it and keep her, but we just can't afford it right now since I've already ordered her replacement.

[davidd]

Now it looks like... I might need to sell a few more things on eBay this month.