doll stuck in customs:(

little monica bjd was shipped from Thailand on the 1st and reached NYC customs the 11th and has not moved:( when should i except it to start to move again? never had this issue with my other bjds
Where no dollieh is left behind.
https://w.dolliehsanctuary.com/sanctuary/
https://w.dolliehsanctuary.com/sanctuary/viewtopic.php?f=41&t=9098