Dollieh Sanctuary

Does anyone know if Groove Store is still working? I placed and paid for an order on Nov 17, 2016, but haven't received my order, no change from 'Processing order' on the account details, and I've tried to contact them 4 times (email and PM through their store system) but no response at all.

https://www.jpgroove.com/

Has anyone purchased anything there in the past month and received their order and/or a response?

Thanks!!!!